How could Dunn institutionalize the change once it is in place Assignment - 1

How could Dunn institutionalize the change once it is in place - Assignment Example To ensure the changes were instigated, Dunn needed to make sure a few things were implemented. The increase in the income and CSI would eventually lead to increase in Dunn’s salary too. First, to increase the income, Dunn could ensure that the technicians completed the affirmation jobs that were done within the warranty period, faster than the amount of time allocated per job. With this, more time could be spared and more jobs could be done per day in the given amount of hours. However, efficiency in the job done would also be something to deal with. Since they had expertise and the CSI percentage would be looked into, that would ensure quality work in a shorter amount of time, to increase their salaries and to increase their additional payments. The CSI was a very vital issue. Therefore, Dunn could also ensure that the experts handled the customers in a way that would lead to a higher percentage of the CSI. All matters in the CSI were not to be ignored. If the technicians handled their work in a keen way to answer each question in the index, the overall CSI percentage would increase per technician. This would lead to increase in their additional payments and thus Dunn’s salary leading to an overall institutionalization of the